Lenovo Heavy Duty Rack CabinetsProduct Guide

Authors
Published
13 Jul 2021
Form Number
LP1498
PDF size
23 pages, 1.1 MB

Abstract

Lenovo Heavy Duty Rack Cabinets are industry-standard 19-inch 42U and 48U data center cabinets that are designed for high performance and high availability server and storage environments. They are optimized to help maximize floor space utilization, expedite installation, simplify cable management, and increase accessibility for improved serviceability while providing market leading configuration flexibility. 

This product guide provides essential presales information to understand the Heavy Duty Rack Cabinets and their key features, specifications, and compatibility. This guide is intended for technical specialists, sales specialists, sales engineers, IT architects, and other IT professionals who want to learn more about the rack cabinets and consider their use in IT solutions.

Introduction

Lenovo Heavy Duty Rack Cabinets are industry-standard 19-inch datacenter cabinets that are designed for high performance and high availability server and storage environments. They are optimized to help maximize floor space utilization, expedite installation, simplify cable management, and increase accessibility for improved serviceability while providing market leading configuration flexibility.

The rack cabinets are available in both 42U and 48U rack units heights designed to affordably, safely, and securely handle shipping fully loaded configurations up to 3500 lb (1588 kg) and 4000 lb (1814 kg) respectively. This enables you to receive your most capable and highest performing Lenovo solutions fully installed and integrated in the rack and ready to instantly deploy into your data center.

Lenovo 42U and 48U Heavy Duty Rack Cabinets in Pearl-White and Onyx-Black
Figure 1. Lenovo 42U and 48U Heavy Duty Rack Cabinets in Pearl-White and Onyx-Black

Did you know?

Lenovo Heavy Duty Rack Cabinets support a variety of Lenovo Neptune™ liquid cooling solutions. You can equip them with passive Rear Door Heat Exchangers to remove up to 35kW (42U) and 45kW (48U) into 16°C cold water at 25°C ambient temperature or go up to 50°C hot-water cooling when integrating Lenovo ThinkSystem SD650 V2 and ThinkSystem SD650-N V2 for leading performance density.

Key features

The features of the Heavy Duty Rack Cabinets include:

  • Designed for high performance and high availability environments
    • 600mm x 1200mm industry standard footprint both in 42U and in 48U EIA capacity.
    • Four easily adjustable leveling pads ensure stability and prevent rolling on casters.
    • Compliance with the EIA-310-E industry standard for 19-inch, type A rack cabinets.
    • Lockable doors and side panels provide a more secure environment for equipment and data.
  • Highly customizable to your environment and preferences
    • Choice of beautiful Onyx (black) and Pearl (white) color for the most stunning datacenters in the world.
    • Choice of perforated rear door for ambient air cooling or Rear Door Heat Exchanger for room neutral liquid cooling.
    • Choice of side panels for standalone or isolated use-cases or side-by-side in row-configuration.
    • Choice of extension kits for the front to support thermally optimal and easily serviceable cabling and the rear to provide additional space for manifold or 0U components.
  • Supporting the densest and most component-rich solutions
    • Support shipping ready for instant deployment fully integrated solutions up to 4000 lb (1814 kg).
    • Robust frame, mounting rails, and shock re-usable packaging to protect the heaviest loads in transit.
    • Integrated outriggers for dynamic tilt stability and safety at maximum loads.
    • Supports Lenovo Neptune Direct-Water Cooled solutions with rack level manifolds.
  • Provides full configurability for all the power you need
    • Up to six (42U) or eight (48U) sidewall compartments to support installation of 1U PDUs without unnecessarily taking up valuable rack space.
    • Up to four mounting points for 0U PDUs conserves valuable EIA space for IT equipment, simplifies cable management, reduces installation time and increases accessibility.

Components and connectors

The Heavy Duty Rack Cabinets are delivered on a reusable shock-resistant pallet ready for transport. The following figure shows the features of the Heavy Duty Rack Cabinets including the outriggers that aid the stability of the rack during movement, especially when the racks are fully loaded.

Front and rear views of the Heavy Duty Rack Cabinets
Figure 2. Front and rear views of the Heavy Duty Rack Cabinets

Standard specifications

The following table compares the specifications of the racks.

Table 1. Standard specifications
Description 42U Rack Cabinet 48U Rack Cabinet
Machine types (general business / LeSI) 7D6D / 1410 7D6E / 1410
Can be shipped with servers installed (ship loadable) Yes Yes
Rack mount flange hole type Square Square
EIA Capacity 42U 48U
Optional rack extensions (adds 180mm depth) 2 (1 front, 1 rear)
With RDHX installed, only 1x front supported
2 (Front and Rear)
With RDHX installed, only 1x front supported
Sidewall compartments 6 8
0U PDU mounting points 4
6 with rear rack extension
4
6 with rear rack extension
Removable lockable reversible front and rear doors Yes Yes
Optional Rear Door Heat Exchanger (RDHX) Yes Yes
Removable lockable side panels Yes Yes
Height 2011 mm (79.2 in) 2277 mm (89.6 in)
Width (without outriggers) 600 mm (23.6 in) 600 mm (23.6 in)
Depth (without extensions) 1200 mm (47.2 in) 1200 mm (47.2 in)
Rack weight (empty) 248 kg (547 lb) 264 kg (582 lb)
Static/dynamic load capacity 1588 kg (3500 lb) 1814 kg (4000 lb)

For additional dimensions and weights, see the Physical specifications section.

Models

Models of the Heavy Duty Rack Cabinets can be configured by using the Lenovo Data Center Solution Configurator (DCSC).

Configure-to-order (CTO) models are used to create models with factory-integrated server customizations. For CTO models, three base machine types are available for the Heavy Duty Rack Cabinet as listed in the following table, 7D6D, 7D6E and 1410:

  • The 7D6D (42U) and 7D6E (48U) base machine types are for general business and is selectable by choosing General Purpose or HPC & AI ThinkSystem Hardware mode in DCSC.
  • The 1410 base machine type is intended for Lenovo Scalable Infrastructure (LeSI) configurations and is enabled using the HPC & AI LeSI Solutions mode in DCSC. 1410 configurations can also be built using System x and Cluster Solutions Configurator (x-config).

The following table lists the base CTO models of the Heavy Duty Rack Cabinet.

Table 2. CTO base models
Base mode Feature Code Description
General business models
7D6DCTO1WW BHC3 Lenovo ThinkSystem 42U Onyx Heavy Duty Rack Cabinet
7D6DCTO2WW BJ5V Lenovo ThinkSystem 42U Pearl Heavy Duty Rack Cabinet
7D6ECTO1WW BHCG Lenovo ThinkSystem 48U Onyx Heavy Duty Rack Cabinet
7D6ECTO2WW BJ63 Lenovo ThinkSystem 48U Pearl Heavy Duty Rack Cabinet
Lenovo Scalable Infrastructure models*
1410-O42 BHC4 Lenovo EveryScale 42U Onyx Heavy Duty Rack Cabinet
1410-P42 BJ5W Lenovo EveryScale 42U Pearl Heavy Duty Rack Cabinet
1410-O48 BHCH Lenovo EveryScale 48U Onyx Heavy Duty Rack Cabinet
1410-P48 BJ64 Lenovo EveryScale 48U Pearl Heavy Duty Rack Cabinet

* Lenovo EveryScale models are only available through Lenovo Scalable Infrastructure enabling fully integrated High Performance Computing solutions with solution-level interoperability support.

The following table lists the pre-configured models of the Heavy Duty Rack Cabinet. Listed in the table are standalone rack cabinets as well as rack cabinets without side panels that are intended to be attached to an existing rack cabinent as an expansion cabinet.

Table 3. Preconfigured models
Part number Description
Primary Rack Cabinets (standalone rack cabinets)
7D6DA007WW Lenovo ThinkSystem 42U Onyx Primary Heavy Duty Rack Cabinet
7D6EA009WW Lenovo ThinkSystem 48U Onyx Primary Heavy Duty Rack Cabinet
7D6DA008WW Lenovo ThinkSystem 42U Pearl Primary Heavy Duty Rack Cabinet
7D6EA00AWW Lenovo ThinkSystem 48U Pearl Primary Heavy Duty Rack Cabinet
Expansion Rack Cabinets (rack cabinets without side panels)
7D6D0001WW Lenovo ThinkSystem 42U Onyx Expansion Heavy Duty Rack Cabinet
7D6DA000WW Lenovo ThinkSystem 42U Pearl Expansion Heavy Duty Rack Cabinet
7D6EA000WW Lenovo ThinkSystem 48U Onyx Expansion Heavy Duty Rack Cabinet
7D6EA001WW Lenovo ThinkSystem 48U Pearl Expansion Heavy Duty Rack Cabinet

Configuration options

The Heavy Duty Rack Cabinets can be customized for your preferences and specific use case or deployment scenario.

Extensions

The 1200mm standard depth of the rack cabinets can be extended by 180mm both in the front and the rear. The front extension can provide additional space for optimal front cabling, which can be beneficial both from a servicing point of view and from a thermal point of view. The rear extension can provide additional space for additional 0U PDUs or deeper than usual systems within the rack cabinet.

Use with RDHX: Only a front extension can be used with a rack cabinet with a Rear Door Heat Exchanger installed on the rear of the cabinet.

Ordering information is listed in the following table.

Table 4. Extensions
Part number Feature code Description Maximum
supported
42U extension options
4M17A61254 BHC9 ThinkSystem 42U Onyx Heavy Duty Rack Extension 2†
4M17A61290 BJ62 ThinkSystem 42U Pearl Heavy Duty Rack Extension 2†
48U extension options
4M17A61255 BHCP ThinkSystem 48U Onyx Heavy Duty Rack Extension 2†
4M17A61291 BJ6A ThinkSystem 48U Pearl Heavy Duty Rack Extension 2†
Extension location (for CTO orders)
None BJ2N Extension Kit Front installation* 1
None BJ2M Extension Kit Rear installation 1

† Only 1 extension, installed at the front, is supported with racks that have a Rear Door Heat Exhanger (RDHX) attached
* One Extension Kit and the Front installation must be selected for front-cabled systems.

All extensions come with four 178mm by 89mm openings to allow for inter-rack cabling without having to leave the rack through the top to overhead trays or through the bottom into a raised floor. The following figure shows the contents of the rack extension part numbers. As well as the two sides [1] and [2], the kit includes one top cover [3], two front covers [4] and necessary screws to attach the extension to the rack cabinet [5], [6] and [7].

Contents of Rack Extension part numbers
Figure 3. Contents of Rack Extension part numbers

Rear doors

Depending on the choice of cooling and preference of aesthetics the Heavy Duty Rack Cabinet can be ordered with a perforated rear door for ambient air cooling, a passive Rear Door Heat Exchanger leveraging Lenovo Neptune technology for liquid cooling or no rear door at all to, for example, show case a beautiful cabling job.

Ordering information is listed in the following table.

Table 5. Rear doors
Part number Feature code Description Maximum
supported
42U rear door options
4M17A61319 BJPA ThinkSystem 42U Onyx Heavy Duty Rack Rear Door 1
4M17A61320 BJ5Z ThinkSystem 42U Pearl Heavy Duty Rack Rear Door 1
4M17A61292 BJ2K Rear Door Heat Exchanger for 42U Rack 1
48U rear door options
4M17A61321 BHCL ThinkSystem 48U Onyx Heavy Duty Rack Rear Door 1
4M17A61322 BJ67 ThinkSystem 48U Pearl Heavy Duty Rack Rear Door 1
4M17A61256 BHCN Rear Door Heat Exchanger for 48U Rack 1
Additional options
4M27A13685 A4ZA Rear Door Heat Exchanger Bleed Tool (air-purging tool) Not applicable

The following figure shows the standard rear door and the Rear Door Heat Exchanger, installed in 42U rack cabinets.

Standard rear door and the Rear Door Heat Exchanger
Figure 4. Standard rear door and the Rear Door Heat Exchanger

Side Panels

The Heavy Duty Rack Cabinets can be configured with and without side panels or even just one with the choice of side, to map exactly to your requirements. Choose both side panels if the rack cabinet will be placed standalone or you want to isolate airflow, choose one side panel with left or right placement for racks that are at the end of a rack row and leave them off for racks that are placed inside the row.

Attachment brackets to connect and secure adjacent racks together are included with all racks.

Table 6. Side Panels
Part number Feature code Description Maximum
supported
42U side panel options
4M17A61323 BHC7 ThinkSystem 42U Onyx Heavy Duty Rack Side Panel 2
4M17A61324 BJ60 ThinkSystem 42U Pearl Heavy Duty Rack Side Panel 2
48U side panel options
4M17A61325 BHCM ThinkSystem 48U Onyx Heavy Duty Rack Side Panel 2
4M17A61326 BJ68 ThinkSystem 48U Pearl Heavy Duty Rack Side Panel 2
Additional options
None BJPB Side Panel Left Installation* 1
None BJPC Side Panel Right Installation* 1

* Left and Right are as seen from the rear of the cabinet looking towards the front of the cabinet, also referred to as “proper left” and “proper right”.

Cable management options

Proper cable management is a crucial part of a rack design to allow for optimal airflow and also easy serviceability of the populated rack cabinet. For that reason, the Heavy Duty Rack Cabinet comes by default equipped with rear cable management anchor points for a clean and beautiful cabling.

Additionally there is a choice for front cable management brackets to provide additional anchor points for front-cabled systems.

Table 7. Cable management options
Part number Feature code Description Maximum
supported
Default cable management options
00Y3026 A4WW Cable Installation Tool for Racks Not Applicable
4M17A61327 BJPD 21U Front Cable Management Bracket 2*
48U additional cable management options
4M17A61328 BJ2L 6U Front Cable Management Bracket 1*
Other cable management options
00Y3011 A4WU 1U Rack Pass Through Bracket Not Applicable

* The Front Cable Management Brackets must be selected if front-cabled systems are configured in the rack cabinet.

Power Distribution Units

The Heavy Duty Rack Cabinets support both 0U power distribution units (PDUs) mounted vertically in the rear as well as 1U PDUs that can be installed either within the horizontal rack space or the vertical rack side pockets.

The following table lists the power distribution units (PDUs) that are offered by Lenovo.

Table 8. Power distribution units
Part number Description
0U Basic PDUs
00YJ776 0U 36 C13/6 C19 24A/200-240V 1 Phase PDU with NEMA L6-30P line cord
00YJ777 0U 36 C13/6 C19 32A/200-240V 1 Phase PDU with IEC60309 332P6 line cord
00YJ778 0U 21 C13/12 C19 32A/200-240V/346-415V 3 Phase PDU with IEC60309 532P6 line cord
00YJ779 0U 21 C13/12 C19 48A/200-240V 3 Phase PDU with IEC60309 460P9 line cord
Switched and Monitored PDUs
00YJ780 0U 20 C13/4 C19 Switched and Monitored 32A/200-240V/1Ph PDU w/ IEC60309 332P6 line cord
00YJ781 0U 20 C13/4 C19 Switched and Monitored 24A/200-240V/1Ph PDU w/ NEMA L6-30P line cord
00YJ782 0U 18 C13/6 C19 Switched / Monitored 32A/200-240V/346-415V/3Ph PDU w/ IEC60309 532P6 cord
00YJ783 0U 12 C13/12 C19 Switched and Monitored 48A/200-240V/3Ph PDU w/ IEC60309 460P9 line cord
46M4002 1U 9 C19/3 C13 Switched and Monitored DPI PDU (without line cord)
46M4003 1U 9 C19/3 C13 Switched and Monitored 60A 3 Phase PDU with IEC 309 3P+Gnd line cord
46M4004 1U 12 C13 Switched and Monitored DPI PDU (without line cord)
46M4005 1U 12 C13 Switched and Monitored 60A 3 Phase PDU with IEC 309 3P+Gnd line cord
Ultra Density Enterprise PDUs (9x IEC 320 C13 + 3x IEC 320 C19 outlets)
71762NX Ultra Density Enterprise C19/C13 PDU Module (without line cord)
71763NU Ultra Density Enterprise C19/C13 PDU 60A/208V/3ph with IEC 309 3P+Gnd line cord
C13 Enterprise PDUs (12x IEC 320 C13 outlets)
39M2816 DPI C13 Enterprise PDU+ (without line cord)
39Y8941 DPI Single Phase C13 Enterprise PDU (without line cord)
C19 Enterprise PDUs (6x IEC 320 C19 outlets)
39Y8948 DPI Single Phase C19 Enterprise PDU (without line cord)
39Y8923 DPI 60A 3 Phase C19 Enterprise PDU with IEC 309 3P+G (208 V) fixed line cord
Front-end PDUs (3x IEC 320 C19 outlets)
39Y8938 DPI 30amp/125V Front-end PDU with NEMA L5-30P line cord
39Y8939 DPI 30amp/250V Front-end PDU with NEMA L6-30P line cord
39Y8934 DPI 32amp/250V Front-end PDU with IEC 309 2P+Gnd line cord
39Y8940 DPI 60amp/250V Front-end PDU with IEC 309 2P+Gnd line cord
39Y8935 DPI 63amp/250V Front-end PDU with IEC 309 2P+Gnd line cord
NEMA PDUs (6x NEMA 5-15R outlets)
39Y8905 DPI 100-127V PDU with Fixed NEMA L5-15P line cord
Line cords for PDUs that ship without a line cord
40K9611 DPI 32a Line Cord (IEC 309 3P+N+G)
40K9612 DPI 32a Line Cord (IEC 309 P+N+G)
40K9613 DPI 63a Cord (IEC 309 P+N+G)
40K9614 DPI 30a Line Cord (NEMA L6-30P)
40K9615 DPI 60a Cord (IEC 309 2P+G)
40K9617 DPI Australian/NZ 3112 Line Cord
40K9618 DPI  Korean 8305 Line Cord

For more information, see the Lenovo Press documents in the PDU category:
https://lenovopress.com/servers/options/pdu

The following table lists the supported power distribution units (PDUs) that are offered by Lenovo through the Vendor Logo Hardware (VLH) program. VLH products are resold through Lenovo but supported directly from the original manufacturer.

Table 9. PDUs through VLH program
Part number Feature code Description Vendor model
None BK9X VLH - 1U 12 C19/C13 switched and monitored 32A 3P WYE PDU Vertiv Geist DS30203 PDU

RDHX performance

Expected performance of the 42U heat exchanger is illustrated in the following figure for a typical inlet air temperature of 27°C (80.6°F), with a fully populated rack, near uniform power dissipation, and a 30-40 kW heat load.

Typical performance of the heat exchanger, 30 kW heat load
Figure 5. Typical performance of the 42U heat exchanger, 30 kW heat load

Performance data is shown in the following figure for a 20 kW heat load. Because of the lower heat load, a specific level of cooling can be achieved with warmer water, a lower flow rate, or both.

Typical performance of the heat exchanger, 20 kW heat load
Figure 6. Typical performance of the 42U heat exchanger, 20 kW heat load

By selecting the correct water inlet temperature and water flow rate, you can achieve the necessary heat removal. A heat removal of 100% indicates that an amount of heat equivalent to that generated by the devices has been removed by the heat exchanger and the average air temperature leaving the heat exchanger is identical to that entering the rack (27°C /80.6°F in this example).

Heat removal in excess of 100% indicates that the heat exchanger not only removed all of the heat generated by the devices but further cooled the air so that the average air temperature leaving the rack is actually lower than that entering the rack.

A given water temperature may be used only if the system that is supplying the water is able to measure the room dew point and automatically adjust the water temperature accordingly. Otherwise, the water temperature must be above the maximum dew point that is allowed at that data center installation.

Customers should work with their Lenovo Sales Architects and Datacenter Infrastructure Specialists for an exact sizing for their project.

Physical specifications

The following table lists the dimensions and weight of the rack cabinets.

Table 10. Physical specifications
Description 42U Rack Cabinet 48U Rack Cabinet
Cabinet dimensions
Height 2011 mm (79.2 in) 2277 mm (89.6 in)
Width (without outriggers) 600 mm (23.6 in) 600 mm (23.6 in)
Width (with outriggers) 770 mm (30.3 in) 770 mm (30.3 in)
Depth (without extensions) 1200 mm (47.2 in) 1200 mm (47.2 in)
Depth (with 1 extension) 1380 mm (54.3 in) 1380 mm (54.3 in)
Depth (with 2 extensions) 1560 mm (61.4 in) 1560 mm (61.4 in)
Packaging dimensions
Packaging height 2205 mm (86.1 in) 2472 mm (97.3 in)
Packaging width 1100 mm (43.3 in) 1100 mm (43.3 in)
Packaging depth 1760 mm (69.3 in) 1760 mm (69.3 in)
Weight
Empty (Front Door only) 176 kg (388 lb) 183 kg (403 lb)
Rear Door 11 kg (24 lb) 12 kg (26 lb)
Outriggers 8 kg (18 lb) 8 kg (18 lb)
Stabilizer 7 kg (15 lb) 7 kg (15 lb)
Empty Expansion Rack (without side panels) 202 kg (445 lb) 210 kg (463 lb)
Side Panels 23 kg (51 lb) 27 kg (60 lb)
Empty Primary Rack 248 kg (547 lb) 264 kg (582 lb)
Maximum Load (Dynamic and Static) 1588 kg (3501 lb) 1814 kg (3999 lb)
Packaging 244 kg (538 lb) 251 kg (553 lb)
Anchor brackets 6 kg (13 lb) 6 kg (13 lb)
Empty ship weight (with packaging) 498 kg (1098 lb) 521 kg (1148 lb)
Full Load ship weight (with packaging) 2086 kg (4599 lb) 2335 kg (5148 lb)
Rear Door Heat Exchanger (empty) 39 kg (86 lb) 49 kg (108 lb)
Extension Kit 16 kg (35 lb) 18 kg (40 lb)
Maximum empty weight (with RDHX and extension) 292 kg (644 lb) 319 kg (703 lb)
Rear Door Heat Exchanger (filled) 48 kg (106 lb) 58 kg (128 lb)
Maximum deployed weight 1845 kg (4068 lb) 2087 kg (4601 lb)

The following image shows the location of the casters (wheels) in relation to the overall dimensions of the rack cabinet.

Location of the casters
Figure 7. Location of the casters (distances in millimeters)

Operating environment

The Heavy Duty Rack Cabinets have the following operating environment requirements:

RDHX water requirements

The water requirements for the Rear Door Heat Exchanger is as follows:

  • Water Temperature:
    • Above dewpoint
    • 18°C / 64.4°F for ASHRAE Class 1 Environment
    • 22°C / 71.6°F for ASHRAE Class 2 Environment
  • Water volume: 9 liters (2.4 gallons)
  • Maximum pressure: 689.66 kPa (20psi) / 6.9 bars
  • Minimum water flow rate: 22.7 liters (6 gallons) per minute
  • Maximum water flow rate: 56.8 liters (15 gallons) per minute
  • Water connections: 3/4 quick connect

Note: The water required to initially fill the system side cooling loop must be reasonably clean, bacteria- free water (<100 CFU/ml) such as de-mineralized water, reverse osmosis water, de-ionized water, or distilled water. The water must be treated with anti-biological and anti-corrosion measures. The water cannot originate from the primary chilled-water system for the building but must be supplied as part of a secondary, closed-loop system.

Important: Do not use glycol solutions, because they can adversely affect the cooling performance of the heat exchanger

Tilt, shock and vibration

The rack cabinets have the following tilt, vibration and shock limits:

  • Tilt:
    • 42U cabinet: 12.5 degrees
    • 48U cabinet: 10 degrees
  • Vibration: 0.8 G rms at 2 Hz to 200 Hz for 15 minutes
  • Shock: See the following table
Table 11. Shock data for 42U and 48U cabinets (Guided Platen Shock)
Number of drops Free-fall drop height Velocity change Duration
10 40 mm (1.5 inches) 1020 mm/sec (40 in/sec) 2-3 ms
2 70 mm (2.75 inches) 1400 mm/sec (55 in/sec) 2-3 ms

For additional information, see the Specifications section of the Setup Guide for the rack cabinet, available from the Lenovo ThinkSystem Information Center, https://thinksystem.lenovofiles.com/help/index.jsp

Regulatory compliance

The Heavy Duty Rack Cabinets conform to the following international standards:

  • UL 2416
  • China VOC (GB 30981-2020)

Warranty

The Heavy Duty Rack Cabinets have a 3 year warranty:

  • Lenovo ThinkSystem 42U Heavy Duty Rack Cabinet (7D6D) - 3 year warranty
  • Lenovo ThinkSystem 48U Heavy Duty Rack Cabinet (7D6E) - 3 year warranty
  • Lenovo EveryScale Heavy Duty Rack Cabinet (1410) - 3 year warranty

The standard warranty terms are customer-replaceable unit (CRU) and onsite (for field-replaceable units FRUs only) with standard call center support during normal business hours and 9x5 Next Business Day Parts Delivered.

Lenovo’s additional support services provide a sophisticated, unified support structure for your data center, with an experience consistently ranked number one in customer satisfaction worldwide. Available offerings include:

  • Premier Support

    Premier Support provides a Lenovo-owned customer experience and delivers direct access to technicians skilled in hardware, software, and advanced troubleshooting, in addition to the following:

    • Direct technician-to-technician access through a dedicated phone line
    • 24x7x365 remote support
    • Single point of contact service
    • End to end case management
    • Third-party collaborative software support
    • Online case tools and live chat support
    • On-demand remote system analysis
  • Warranty Upgrade (Preconfigured Support)

    Services are available to meet the on-site response time targets that match the criticality of your systems.

    • 3, 4, or 5 years of service coverage
    • 1-year or 2-year post-warranty extensions
    • Foundation Service: 9x5 service coverage with next business day onsite response
    • Essential Service: 24x7 service coverage with 4-hour onsite response or 24-hour committed repair (available only in select countries)
    • Advanced Service: 24x7 service coverage with 2-hour onsite response or 6-hour committed repair (available only in select countries)
  • Managed Services

    Lenovo Managed Services provides continuous 24x7 remote monitoring (plus 24x7 call center availability) and proactive management of your data center using state-of-the-art tools, systems, and practices by a team of highly skilled and experienced Lenovo services professionals.

    Quarterly reviews check error logs, verify firmware & OS device driver levels, and software as needed. We’ll also maintain records of latest patches, critical updates, and firmware levels, to ensure you systems are providing business value through optimized performance.

  • Technical Account Management (TAM)

    A Lenovo Technical Account Manager helps you optimize the operation of your data center based on a deep understanding of your business. You gain direct access to your Lenovo TAM, who serves as your single point of contact to expedite service requests, provide status updates, and furnish reports to track incidents over time. In addition, your TAM will help proactively make service recommendations and manage your service relationship with Lenovo to make certain your needs are met.

  • Enterprise Server Software Support

    Enterprise Software Support is an additional support service providing customers with software support on Microsoft, Red Hat, SUSE, and VMware applications and systems. Around the clock availability for critical problems plus unlimited calls and incidents helps customers address challenges fast, without incremental costs. Support staff can answer troubleshooting and diagnostic questions, address product comparability and interoperability issues, isolate causes of problems, report defects to software vendors, and more.

  • Health Check

    Having a trusted partner who can perform regular and detailed health checks is central to maintaining efficiency and ensuring that your systems and business are always running at their best. Health Check supports Lenovo-branded server, storage, and networking devices, as well as select Lenovo-supported products from other vendors that are sold by Lenovo or a Lenovo-Authorized Reseller.

Examples of region-specific warranty terms are second or longer business day parts delivery or parts-only base warranty.

If warranty terms and conditions include onsite labor for repair or replacement of parts, Lenovo will dispatch a service technician to the customer site to perform the replacement. Onsite labor under base warranty is limited to labor for replacement of parts that have been determined to be field-replaceable units (FRUs). Parts that are determined to be customer-replaceable units (CRUs) do not include onsite labor under base warranty.

If warranty terms include parts-only base warranty, Lenovo is responsible for delivering only replacement parts that are under base warranty (including FRUs) that will be sent to a requested location for self-service. Parts-only service does not include a service technician being dispatched onsite. Parts must be changed at customer’s own cost and labor and defective parts must be returned following the instructions supplied with the spare parts.

Lenovo Service offerings are region-specific. Not all preconfigured support and upgrade options are available in every region. For information about Lenovo service upgrade offerings that are available in your region, refer to the following resources:

For service definitions, region-specific details, and service limitations, please refer to the following documents:

Table 12. Warranty upgrades
Description Part numbers
Standard support Premier support
Lenovo ThinkSystem 42U Heavy Duty Rack Cabinet (7D6D)
Foundation Service w/Next Business Day Response, 3Yr 5WS7A92564 5WS7A92614
Foundation Service w/Next Business Day Response, 4Yr 5WS7A92566 5WS7A92616
Foundation Service w/Next Business Day Response, 5Yr 5WS7A92568 5WS7A92618
Essential Service w/24x7 4Hr Response, 3Yr 5WS7A92579 5WS7A92629
Essential Service w/24x7 4Hr Response, 4Yr 5WS7A92581 5WS7A92631
Essential Service w/24x7 4Hr Response, 5Yr 5WS7A92583 5WS7A92633
Advanced Service w/24x7 2Hr Response, 3Yr 5WS7A92594 5WS7A92644
Advanced Service w/24x7 2Hr Response, 4Yr 5WS7A92596 5WS7A92646
Advanced Service w/24x7 2Hr Response, 5Yr 5WS7A92598 5WS7A92648
Lenovo ThinkSystem 48U Heavy Duty Rack Cabinet (7D6E)
Foundation Service w/Next Business Day Response, 3Yr 5WS7A92664 5WS7A92714
Foundation Service w/Next Business Day Response, 4Yr 5WS7A92666 5WS7A92716
Foundation Service w/Next Business Day Response, 5Yr 5WS7A92668 5WS7A92718
Essential Service w/24x7 4Hr Response, 3Yr 5WS7A92679 5WS7A92729
Essential Service w/24x7 4Hr Response, 4Yr 5WS7A92681 5WS7A92731
Essential Service w/24x7 4Hr Response, 5Yr 5WS7A92683 5WS7A92733
Advanced Service w/24x7 2Hr Response, 3Yr 5WS7A92694 5WS7A92744
Advanced Service w/24x7 2Hr Response, 4Yr 5WS7A92696 5WS7A92746
Advanced Service w/24x7 2Hr Response, 5Yr 5WS7A92698 5WS7A92748
Lenovo EveryScale 42U Heavy Duty Rack Cabinet (1410-O42, -P42)
Foundation Service w/Next Business Day Response, 3Yr 5WS7A92764 5WS7A92814
Foundation Service w/Next Business Day Response, 4Yr 5WS7A92766 5WS7A92816
Foundation Service w/Next Business Day Response, 5Yr 5WS7A92768 5WS7A92818
Essential Service w/24x7 4Hr Response, 3Yr 5WS7A92779 5WS7A92829
Essential Service w/24x7 4Hr Response, 4Yr 5WS7A92781 5WS7A92831
Essential Service w/24x7 4Hr Response, 5Yr 5WS7A92783 5WS7A92833
Advanced Service w/24x7 2Hr Response, 3Yr 5WS7A92794 5WS7A92844
Advanced Service w/24x7 2Hr Response, 4Yr 5WS7A92796 5WS7A92846
Advanced Service w/24x7 2Hr Response, 5Yr 5WS7A92798 5WS7A92848
Lenovo EveryScale 48U Heavy Duty Rack Cabinet (1410-O48, -P48)
Foundation Service w/Next Business Day Response, 3Yr 5WS7A92864 5WS7A92914
Foundation Service w/Next Business Day Response, 4Yr 5WS7A92866 5WS7A92916
Foundation Service w/Next Business Day Response, 5Yr 5WS7A92868 5WS7A92918
Essential Service w/24x7 4Hr Response, 3Yr 5WS7A92879 5WS7A92929
Essential Service w/24x7 4Hr Response, 4Yr 5WS7A92881 5WS7A92931
Essential Service w/24x7 4Hr Response, 5Yr 5WS7A92883 5WS7A92933
Advanced Service w/24x7 2Hr Response, 3Yr 5WS7A92894 5WS7A92944
Advanced Service w/24x7 2Hr Response, 4Yr 5WS7A92896 5WS7A92946
Advanced Service w/24x7 2Hr Response, 5Yr 5WS7A92898 5WS7A92948

Services

Lenovo Services is a dedicated partner to your success. Our goal is to reduce your capital outlays, mitigate your IT risks, and accelerate your time to productivity.

Note: Some service options may not be available in all countries. For more information, go to https://www.lenovo.com/services. For information about Lenovo service upgrade offerings that are available in your region, contact your local Lenovo sales representative or business partner.

Here’s a more in-depth look at what we can do for you:

  • Asset Recovery Services

    Asset Recovery Services (ARS) helps customers recover the maximum value from their end-of-life equipment in a cost-effective and secure way. On top of simplifying the transition from old to new equipment, ARS mitigates environmental and data security risks associated with data center equipment disposal. Lenovo ARS is a cash-back solution for equipment based on its remaining market value, yielding maximum value from aging assets and lowering total cost of ownership for your customers. For more information, see the ARS page, https://lenovopress.com/lp1266-reduce-e-waste-and-grow-your-bottom-line-with-lenovo-ars.

  • Assessment Services

    An Assessment helps solve your IT challenges through an onsite, multi-day session with a Lenovo technology expert. We perform a tools-based assessment which provides a comprehensive and thorough review of a company's environment and technology systems. In addition to the technology based functional requirements, the consultant also discusses and records the non-functional business requirements, challenges, and constraints. Assessments help organizations like yours, no matter how large or small, get a better return on your IT investment and overcome challenges in the ever-changing technology landscape.

  • Design Services

    Professional Services consultants perform infrastructure design and implementation planning to support your strategy. The high-level architectures provided by the assessment service are turned into low level designs and wiring diagrams, which are reviewed and approved prior to implementation. The implementation plan will demonstrate an outcome-based proposal to provide business capabilities through infrastructure with a risk-mitigated project plan.

  • Basic Hardware Installation

    Lenovo experts can seamlessly manage the physical installation of your server, storage, or networking hardware. Working at a time convenient for you (business hours or off shift), the technician will unpack and inspect the systems on your site, install options, mount in a rack cabinet, connect to power and network, check and update firmware to the latest levels, verify operation, and dispose of the packaging, allowing your team to focus on other priorities.

  • Deployment Services

    When investing in new IT infrastructures, you need to ensure your business will see quick time to value with little to no disruption. Lenovo deployments are designed by development and engineering teams who know our Products & Solutions better than anyone else, and our technicians own the process from delivery to completion. Lenovo will conduct remote preparation and planning, configure & integrate systems, validate systems, verify and update appliance firmware, train on administrative tasks, and provide post-deployment documentation. Customer’s IT teams leverage our skills to enable IT staff to transform with higher level roles and tasks.

  • Integration, Migration, and Expansion Services

    Move existing physical & virtual workloads easily, or determine technical requirements to support increased workloads while maximizing performance. Includes tuning, validation, and documenting ongoing run processes. Leverage migration assessment planning documents to perform necessary migrations.

Lenovo Financial Services

Lenovo Financial Services reinforces Lenovo’s commitment to deliver pioneering products and services that are recognized for their quality, excellence, and trustworthiness. Lenovo Financial Services offers financing solutions and services that complement your technology solution anywhere in the world.

We are dedicated to delivering a positive finance experience for customers like you who want to maximize your purchase power by obtaining the technology you need today, protect against technology obsolescence, and preserve your capital for other uses.

We work with businesses, non-profit organizations, governments and educational institutions to finance their entire technology solution. We focus on making it easy to do business with us. Our highly experienced team of finance professionals operates in a work culture that emphasizes the importance of providing outstanding customer service. Our systems, processes and flexible policies support our goal of providing customers with a positive experience.

We finance your entire solution. Unlike others, we allow you to bundle everything you need from hardware and software to service contracts, installation costs, training fees, and sales tax. If you decide weeks or months later to add to your solution, we can consolidate everything into a single invoice.

Our Premier Client services provide large accounts with special handling services to ensure these complex transactions are serviced properly. As a premier client, you have a dedicated finance specialist who manages your account through its life, from first invoice through asset return or purchase. This specialist develops an in-depth understanding of your invoice and payment requirements. For you, this dedication provides a high-quality, easy, and positive financing experience.

For your region-specific offers, please ask your Lenovo sales representative or your technology provider about the use of Lenovo Financial Services. For more information, see the following Lenovo website:

https://www.lenovo.com/us/en/landingpage/lenovo-financial-services/

Related product families

Product families related to this document are the following:

Trademarks

Lenovo and the Lenovo logo are trademarks or registered trademarks of Lenovo in the United States, other countries, or both. A current list of Lenovo trademarks is available on the Web at https://www.lenovo.com/us/en/legal/copytrade/.

The following terms are trademarks of Lenovo in the United States, other countries, or both:
Lenovo®
Lenovo Neptune
Lenovo Services
System x®
ThinkSystem

The following terms are trademarks of other companies:

Microsoft® is a trademark of Microsoft Corporation in the United States, other countries, or both.

Other company, product, or service names may be trademarks or service marks of others.