TBR Customer Satisfaction StudyReference Information

Author
Published
1 May 2019
Form Number
LP1118
PDF size
4 pages, 48 KB

Introduction

This document lists the results of the customer satisfaction survey published by market research company, Technology Business Research (TBR). It shows that Lenovo continues to lead in overall x86-based server customer satisfaction.

Current TBR report

Read the current (2H18) TBR report:

Lenovo Leads the Competition in x86-Based Server Satisfaction, December 2018

TBR summary: 2H18 marks the 10th consecutive North America-based TBR study and fourth consecutive EMEA and APAC-based TBR study in which Lenovo outperformed Dell EMC and HPE in overall x86-based server customer satisfaction. TBR believes the results reflect Lenovo’s ability to meet customer expectations for high-quality hardware across multiple regions.

Previously published studies

Previously published studies:

About TBR

Technology Business Research, Inc. is a leading independent technology market research and consulting firm specializing in the business and financial analyses of hardware, software, professional services, telecom and enterprise network vendors, and operators.

TBR measures the expectations, satisfaction and loyalty of enterprise customers in its semi-annual CSAT studies. The company measures satisfaction on a seven-point Likert scale, with 1.00 being extremely dissatisfied, 4.00 being neutral and 7.00 being extremely satisfied.

On a semiannual basis, TBR surveys 300 individuals responsible for purchasing x86-based servers at U.S.-based enterprises with more than 500 employees for its North America CSAT x86-based Servers Study. In addition, TBR surveys 300 individuals responsible for purchasing x86-based servers at UK-, Germany- and Japan-based enterprises with more than 500 employees for its EMEA and APAC CSAT x86-based Servers Study.

TBR ranks major vendors in each area through indices including sales satisfaction, product satisfaction, service satisfaction and loyalty.

For more information, see their web site https://tbri.com.

Trademarks

Lenovo and the Lenovo logo are trademarks or registered trademarks of Lenovo in the United States, other countries, or both. A current list of Lenovo trademarks is available on the Web at https://www.lenovo.com/us/en/legal/copytrade/.

The following terms are trademarks of Lenovo in the United States, other countries, or both:
Lenovo®

Other company, product, or service names may be trademarks or service marks of others.