TBR Customer Satisfaction StudyReference Information
Changes in the August 23 update:
- 1H19 report now available
This document lists the results of the customer satisfaction survey published by market research company, Technology Business Research (TBR). It shows that Lenovo continues to lead in overall x86-based server customer satisfaction.
Current TBR report
Read the current (1H19) TBR report:
TBR summary: 1H19 marks the 11th consecutive North America-based TBR study and fifth consecutive EMEA- and APAC-based TBR study in which Lenovo outperformed Dell EMC and HPE in overall x86-based server customer satisfaction. TBR believes the results reflect Lenovo’s ability to consistently meet customer expectations for high-quality hardware across multiple regions.
Previously published studies
Technology Business Research, Inc. is a leading independent technology market research and consulting firm specializing in the business and financial analyses of hardware, software, professional services, telecom and enterprise network vendors, and operators.
TBR measures the expectations, satisfaction and loyalty of enterprise customers in its semi-annual CSAT studies. The company measures satisfaction on a seven-point Likert scale, with 1.00 being extremely dissatisfied, 4.00 being neutral and 7.00 being extremely satisfied.
On a semiannual basis, TBR surveys 300 individuals responsible for purchasing x86-based servers at U.S.-based enterprises with more than 500 employees for its North America CSAT x86-based Servers Study. In addition, TBR surveys 300 individuals responsible for purchasing x86-based servers at UK-, Germany- and Japan-based enterprises with more than 500 employees for its EMEA and APAC CSAT x86-based Servers Study.
TBR ranks major vendors in each area through indices including sales satisfaction, product satisfaction, service satisfaction and loyalty.
For more information, see their web site https://tbri.com.
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