Lenovo ThinkSystem DE4000H Hybrid Storage ArrayProduct Guide

Lenovo ThinkSystem DE4000H is a scalable, hybrid entry-level storage system that is designed to provide performance, simplicity, capacity, security, and high availability for medium to large businesses. It delivers enterprise-class storage management capabilities with a wide choice of host connectivity options, flexible drive configurations, and enhanced data management features. The ThinkSystem DE4000H is a perfect fit for a wide range of enterprise workloads, including big data and analytics, video surveillance, technical computing, backup and recovery, and other storage I/O-intensive applications.

ThinkSystem DE4000H models are available in a 2U rack form-factor with 24 small form-factor (2.5-inch SFF) drives (2U24 SFF), 12 large form-factor (3.5-inch LFF) drives (2U12 LFF), or a 4U rack form-factor with 60 LFF drives (4U60 LFF) and include two controllers, each with 8 GB or 32 GB cache for a system total of 16 GB or 64 GB. Universal 1/10 Gb iSCSI or 4/8/16 Gb Fibre Channel (FC) ports provide base host connectivity, and the host interface cards provide additional 1/10 Gb iSCSI or 4/8/16 Gb FC, 12 Gb SAS, 10/25 Gb iSCSI, or 8/16/32 Gb FC connections.

The ThinkSystem DE4000H Storage Array scales up to 192 drives with the attachment of Lenovo ThinkSystem DE120S 2U12, DE240S 2U24 SFF, and DE600S 4U60 LFF Expansion Enclosures. It also offers flexible drive configurations with the choice of 2.5-inch (SFF) and 3.5-inch (LFF) form factors, 10 K rpm SAS and 7.2 K rpm NL SAS hard disk drives (HDDs), and SAS solid-state drives (SSDs).

Figure 1. Lenovo ThinkSystem DE4000H 2U24 SFF (top), 2U12 LFF (middle), and 4U60 LFF (bottom)

The ThinkSystem DE4000H scales up to 3 PB of raw storage capacity, and it offers block storage connectivity with support for 1/10 Gb iSCSI or 4/8/16 Gb FC, and 12 Gb SAS, 10/25 Gb iSCSI, or 8/16/32 Gb FC at the same time.

For the ThinkSystem DE4000H, customers can change the host port protocol from FC to iSCSI or from iSCSI to FC for the SFP+ host ports built into the controller (base host ports), or the universal SFP+ host ports on the host interface card (HIC ports), or for all SFP+ base and universal HIC ports.

The ThinkSystem DE4000H offers the following key features and benefits:

• Scalable entry-level hybrid storage with dual active/active controller configurations with 8 GB or 32 GB cache per controller for high availability and performance.
• Improved performance and data protection with Dynamic Disk Pools (DDP) technology, as well as support for traditional RAID 0, 1, 3, 5, 6, and 10.
• Flexible host connectivity to match diverse client needs with support for 1/10 Gb iSCSI or 4/8/16 Gb FC, and 12 Gb SAS, 10/25 Gb iSCSI, or 8/16/32 Gb FC connectivity at the same time.
• 12 Gb SAS drive-side connectivity with support for up to 24x 2.5-inch small form factor (SFF) drives in the 2U24 SFF enclosures, up to 12x 3.5-inch large form factor (LFF) drives in the 2U12 LFF enclosures, or up to 60x 3.5-inch LFF drives in the 4U60 LFF enclosures.
• Scalability to up to 192 SFF or LFF drives with the attachment of the ThinkSystem DE240S 2U24 SFF, DE120S 2U12 LFF, or DE600S 4U60 LFF expansion enclosures to satisfy growing needs for storage capacity and performance.
• Rich set of standard storage management functions available at no extra cost, including Dynamic Disk Pools, SSD read cache, snapshots, volume copy, thin provisioning, and encryption (requires optional FIPS drives).
• Optional licensed functions, including higher number of snapshots for greater scalability and synchronous or asynchronous mirroring for continuous data availability.
• Intuitive, web-based GUI for easy system setup and management.
• Designed for 99.999% availability with redundant hot-swap components, including controllers and I/O modules, power supplies, cooling modules (4U60 LFF enclosures only), proactive maintenance, and non-disruptive firmware upgrades.

The ThinkSystem DE4000H supports the complete range of data storage requirements, from highly used applications to high-capacity, low usage applications.

The following drives are supported in the 2U24 SFF enclosures:

• Capacity-optimized SSDs (1 drive write per day [DWD]): 3.84 TB, 7.68 TB, and 15.36 TB
• High performance SSDs (3 DWD): 800 GB, 1.6 TB, and 3.2 TB
• High performance self-encrypting FIPS SSDs (3 DWD): 1.6 TB
• Performance-optimized, enterprise class HDDs: 1.2 TB and 1.8 TB 10K rpm
• Performance-optimized, enterprise class self-encrypting FIPS HDDs: 1.8 TB 10K rpm

All drives are dual-port and hot-swappable. Drives of the same form factor can be intermixed within the appropriate enclosure, which provides the flexibility to address performance and capacity needs within a single enclosure.

Up to seven ThinkSystem DE240S 2U24 SFF or ThinkSystem DE120S 2U12 LFF, or up to three ThinkSystem DE600S 4U60 LFF, or a combination of the ThinkSystem DE240S, DE120S, and DE600S expansion enclosures for a total of up to 192 drives per system (including controller and expansion enclosures) are supported by a single ThinkSystem DE4000H system.

Customers can intermix 2U24 SFF, 2U12 LFF, and 4U60 LFF expansion enclosures behind a 2U24 SFF, 2U12 LFF, or 4U60 LFF controller enclosure. This configuration delivers the added flexibility to mix 3.5-inch and 2.5-inch drives within a single system (but not within the enclosure).

More drives and expansion enclosures are designed to be dynamically added with virtually no downtime, which helps to quickly and seamlessly respond to ever-growing capacity demands.

The ThinkSystem DE4000H offers high levels of system and data availability with the following technologies:

• Dual-active controller modules with automatic load balancing and failover
• Mirrored data cache with flash backup (battery-backed destaging to flash)
• Dual-port SAS HDDs and SSDs with automatic drive failure detection and rebuild with global hot spares
• Redundant, hot-swappable and customer replaceable hardware components, including SFP/SFP+ transceivers, controller and I/O modules, power supplies, cooling modules (4U60 LFF only), and drives
• Automated path failover support for the data path between the host and the drives with multipathing software
• Non-disruptive controller and drive firmware upgrades

The following figure shows the front of the ThinkSystem DE4000H and DE240S 2U SFF enclosures.

Figure 2. ThinkSystem DE4000H and DE240S 2U SFF enclosures front view

The front of the ThinkSystem DE4000H and DE240S 2U SFF enclosures includes the following components:

• 24 SFF hot-swap drive bays
• Enclosure status LEDs
• Enclosure ID LED

The rear of the ThinkSystem DE240S or DE120S 2U expansion enclosure includes the following components:

• Two redundant hot-swap I/O Modules; each I/O Module provides four 12 Gb SAS x4 expansion ports (Mini-SAS HD SFF-8644) for connections to the controller enclosures and for connecting the expansion enclosures between each other.
• Two redundant hot-swap 913 W (100 - 240 V) AC power supplies (IEC 320-C14 power connector) with integrated cooling fans.

The following table lists the ThinkSystem DE4000H storage system specifications.

Note: The supported hardware options, software features, and interoperability listed in this product guide are based on the software version 11.60. For details about specific software releases that introduced support for certain hardware options and software features, refer to the Release notes of the particular software release for the ThinkSystem DE4000H that can be found at:
http://datacentersupport.lenovo.com

* Estimated performance based on internal measurements.
** For a detailed list of configuration limits and restrictions for a specific version of the software, refer to the Lenovo Data Center Support website:
http://datacentersupport.lenovo.com

The following tables list the relationship models of the ThinkSystem DE4000H Hybrid Storage Array.

The following tables list the TopSeller models of the ThinkSystem DE4000H Hybrid Storage Array.

The following table lists the CTO base models for the ThinkSystem DE4000H.

Configuration notes:

• For Relationship and TopSeller models, two DE4000 controllers (feature code B4BB) are included in the model configuration.
• For CTO models, two DE4000 controllers (feature code B4BB) are selected by default in the configurator, and the selection cannot be changed.

Note: Some models of the ThinkSystem DE4000H ship with SFP+ transceivers and cables. For models that ship without transceivers and cables, the supported SFP+ transceivers, DAC cables, SAS cables, or RJ-45 UTP cables should be purchased for the system (see Controllers for details).

The ThinkSystem DE4000H controller enclosures ship with two DE4000 controllers. A controller provides interfaces for host connectivity, management, and internal drives, and it runs storage management software. Each DE4000 controller ships with 8 GB or 32 GB cache for a system total of 16 GB or 64 GB.

The ThinkSystem DE4000H controller enclosures ship with four universal ports (two ports per controller) for 1/10 Gb iSCSI or 4/8/16 Gb FC host connectivity. Each controller also has one expansion slot for a host interface card (HIC).

The following host interfaces can be added to the ThinkSystem DE4000H controller enclosures with HICs:

• 8x 12 Gb SAS x4 (Mini-SAS HD SFF-8644) ports (4 ports per HIC) for SAS connectivity
• 8x 10/25 GbE SFP28 ports (4 ports per HIC) for 10/25 Gb iSCSI connectivity (require optical transceivers or DAC cables that should be purchased for the HICs)
• 8x 1/10 Gb iSCSI or 4/8/16 Gb FC SFP+ ports (4 ports per HIC) for iSCSI or FC connectivity (require transceivers or DAC cables [10 Gb iSCSI only] that should be purchased for the HICs)
• 8x 8/16/32 Gb FC SFP+ ports (4 ports per HIC) for FC connectivity (require optical transceivers that should be purchased for the HICs)
• 4x 1/10 Gb iSCSI RJ-45 ports (2 ports per HIC) for iSCSI connectivity (2U12 LFF and 2U24 SFF controller enclosures only)

Each DE4000 controller also provide two 12 Gb SAS x4 expansion ports (Mini-SAS HD SFF-8644 connectors) for the attachment of the ThinkSystem DE Series expansion units.

Configuration notes:

• Both controllers must have the same cache size: 8 GB or 32 GB.
• Two host interface cards are required for selection (one per controller).
• All four SFP+ base ports in the system must have the same connectivity type (either iSCSI or FC, but not both types) and the same type of SFP+ media (either optical transceivers or DAC cables, but not both types).
• Both controllers must have the same type of the host interface card installed (12 Gb SAS SFF-8644, 10 Gb iSCSI / 16 Gb FC SFP+, 10/25 Gb iSCSI SFP28, 32 Gb FC SFP+, or 1/10 Gb iSCSI RJ-45), and both cards must have SFP+/SFP28 media of the same type (either optical transceivers or DAC cables, but not both types).

The following table lists the DE4000H controller and supported connectivity options.

The ThinkSystem DE4000H supports attachment of up to seven ThinkSystem DE240S 2U24 SFF or ThinkSystem DE120S 2U12 LFF, or up to three ThinkSystem DE600S 4U60 LFF, or a combination of the ThinkSystem DE240S, DE120S, and DE600S expansion enclosures for a total of up to 192 drives per system (including controller and expansion enclosures).

Intermix of 2U24 SFF, 2U12 LFF, and 4U60 LFF expansion enclosures behind a 2U24 SFF, 2U12 LFF, or 4U60 LFF controller enclosure is supported. The expansion enclosures can be added to the system non-disruptively.

Note: The Relationship and TopSeller models of the ThinkSystem DE240S, DE120S, and DE600S listed in this section ship with four 1 m SAS cables; additional SAS cables that are listed in this section can be purchased for the system, if needed.

Each ThinkSystem DE Series expansion enclosure ships with two SAS I/O expansion modules. Each I/O expansion module provides four external 12 Gb SAS x4 ports (Mini-SAS HD SFF-8644 connectors labelled Port 1-4) that are used for connections to the ThinkSystem DE4000H and for daisy chaining the expansion enclosures between each other.

Two expansion ports on the Controller A are connected to the Ports 1 and 2 on the I/O Module A in the first expansion enclosure in the chain, and the Ports 3 and 4 on the I/O Module A in the first expansion enclosure are connected to the Ports 1 and 2 on the I/O Module A in the adjacent expansion enclosure, and so on.

Two expansion ports on the Controller B are connected to the Ports 1 and 2 on the I/O Module B in the last expansion enclosure in the chain, and the Ports 3 and 4 on the I/O Module B in the expansion enclosure are connected to the Ports 1 and 2 on the I/O Module B in the adjacent expansion enclosure, and so on.

The following table lists ordering information for the supported expansion enclosure connectivity options.

The ThinkSystem DE Series 2U24 SFF enclosures support up to 24 SFF hot-swap drives, the 2U12 LFF enclosures support up to 12 LFF hot-swap drives, and the 4U60 LFF enclosures support up to 60 LFF hot-swap drives.

The following table lists supported drive options for the 2U24 SFF controller and expansion enclosures.

The following table lists supported drive options for the 2U12 LFF controller and expansion enclosures.

The following table lists supported drive options for the 4U60 LFF controller and expansion enclosures.

The following table lists supported drive pack options for the 4U60 LFF controller and expansion enclosures.

Configuration notes:

• For hybrid (HDDs and SSDs) and all flash (SSDs only) storage configurations, a single ThinkSystem DE4000H storage system can support a maximum of 120 SSDs.
• A minimum of 20 drives is required for each 4U60 LFF enclosure (the front row of each drawer must be populated with four drives).
• Intermix of FIPS drives and non-FIPS drives is supported within the system.
• FIPS drives are not available in the following countries:
  • Belarus
  • Kazakhstan
  • People's Republic of China
  • Russia

The following functions are included with every ThinkSystem DE4000H:

• RAID levels 0, 1, 3, 5, 6, and 10: Provide the flexibility to choose the level of performance and data protection required.
• Dynamic Disk Pools (DDP) technology: Helps improve performance and availability with significantly faster rebuild time and reduced exposure to multiple drive failures by allowing data and built-in spare capacity to be distributed across all physical drives in the storage pool.
• All Flash Array (AFA) capability: Meets the demand for higher speed storage and provide higher IOPS and bandwidth with lower power usage and total cost of ownership than hybrid or HDD-based solutions.
• SSD Read Cache: Helps accelerate performance of read-centric workloads.
• Thin provisioning: Optimizes efficiency of Dynamic Disk Pools by allocating storage space based on the minimum space required by each application at any given time, so that applications consume only the space they are actually using, not the total space that has been allocated to them, which allows customers to purchase storage they need today and add more as application requirements grow.
• Snapshots: Enables creation of copies of data for backup, parallel processing, testing, and development, and have the copies available almost immediately. Base software supports up to 128 snapshot targets per system.
• Encryption: Provides encryption for data at rest for enhanced data security with the optional FIPS 140-2 Level 2 drives and embedded key management (AES-256) or an external key management server.
• Automatic load balancing: Provides automated I/O workload balancing of I/O traffic from the hosts across both controllers.
• Data assurance: Ensures industry-standard T10-PI end-to-end data integrity in the storage system (from the host ports to the drives).
• Dynamic volume and capacity expansion: Allows the capacity of a volume to be expanded by adding new physical drives or making use of unused space on existing drives.

The ThinkSystem DE4000H capabilities can be expanded with optional licensed functions. Optional licensed functions include:

• Snapshots upgrade: Increase the supported number of snapshot targets to 512.
• Synchronous mirroring: Provides storage system-based online, real-time data replication between the storage systems containing primary (local) and secondary (remote) volumes by using synchronous data transfers over Fibre Channel communication links (both storage systems must have licenses for synchronous mirroring).
• Asynchronous mirroring: Provides storage system-based data replication between the storage systems containing primary (local) and secondary (remote) volumes by using asynchronous data transfers over iSCSI or Fibre Channel communication links at set intervals (both storage systems must have licenses for asynchronous mirroring).

Note: The synchronous and asynchronous mirroring features of the ThinkSystem DE4000H interoperate with other ThinkSystem DE Series storage arrays.

Software maintenance is included in the ThinkSystem DE4000H base warranty and optional warranty extensions, which provides 3-year software support with the option to extend it up to 5 years in 1-year or 2-year increments (see Warranty and support for details).

The ThinkSystem DE4000H supports the following management interfaces:

• Lenovo System Manager, a web-based interface via HTTPS for single-system management, that runs on the storage system itself and requires only a supported browser (Microsoft Internet Explorer, Google Chrome, or Mozilla Firefox), so there is no need for a separate console or plug-in.
• Lenovo SAN Manager, a host-installed GUI-based application, for centralized management of multiple storage systems.
• Command line interface (CLI) via SSH or through serial console.
• Syslog, SNMP, and e-mail notifications.
• Optional Lenovo XClarity for discovery, inventory, and monitoring.

The ThinkSystem DE Series 2U24 SFF and 2U12 LFF enclosures ship with two redundant hot-swap 913 W (100 - 240 V) Platinum AC power supplies, each with an IEC 320-C14 connector. The Relationship and TopSeller models of the ThinkSystem DE4000H 2U24 SFF and 2U12 LFF, DE240S 2U24 SFF, and DE120S LFF enclosures listed in Controller enclosures and Expansion enclosures ship with two 1.5 m, 10A/100-250V, C13 to IEC 320-C14 rack power cables.

The ThinkSystem DE Series 4U60 LFF enclosures ship with two redundant hot-swap 2325 W (200 - 240 V) Platinum AC power supplies, each with an IEC 320-C20 connector. The Relationship models of the ThinkSystem DE4000H 4U60 LFF and DE600S 4U60 LFF enclosures listed in Controller enclosures and Expansion enclosures ship with two 2.5 m, 16A/100-240V, C19 to IEC 320-C20 rack power cables.

The CTO models require the selection of two power cables.

The following table lists the rack power cable and line cord options that can be ordered for the DE Series 2U24 SFF and 2U12 LFF enclosures (two power cords per enclosure).

The following table lists the rack power cable and line cord options that can be ordered for the DE Series 4U60 LFF enclosures (two power cords per enclosure).

* CTO only.

The individually shipped ThinkSystem DE Series 2U12 enclosures come with the ThinkSystem Storage Rack Mount Kit 2U12, and the individually shipped ThinkSystem DE Series 2U24 and 4U60 enclosures come with the ThinkSystem Storage Rack Mount Kit 2U24/4U60. These rack mount kits are listed in the following table.

When the ThinkSystem DE Series enclosures are factory-integrated and shipped installed in a rack cabinet, the rack mount kits that support Ship-in-Rack (SIR) capabilities are derived by the configurator. The SIR-capable rack mount kits are listed in the following table.

The following table summarizes the rack mount kit features and specifications.

‡ The rack cabinet must be at least 1100 mm (43.31 in.) deep for 4U60 enclosures.
* The majority of the enclosure components can be serviced from the front or rear of the enclosure, which does not require the removal of the enclosure from the rack cabinet.
** If a 0U PDU is used, the rack cabinet must be at least 1000 mm (39.37 in.) deep for 2U12 and 2U24 enclosures, or at least 1200 mm (47.24 in.) deep for 4U60 enclosures.
^ Measured when mounted on the rack, from the front surface of the front mounting flange to the rear most point of the rail.

The ThinkSystem DE Series 2U24 SFF enclosures have the following dimensions and weight (approximate):

• Height: 85 mm (3.4 in.)
• Width: 449 mm (17.7 in.)
• Depth: 553 mm (21.8 in.)
• Weight (fully configured): 27.6 kg (60.8 lb)

The ThinkSystem DE Series 2U12 LFF enclosures have the following dimensions and weight (approximate):

• Height: 85 mm (3.4 in.)
• Width: 447 mm (17.6 in.)
• Depth: 483 mm (19.0 in.)
• Weight (fully configured): 27.6 kg (60.8 lb)

The ThinkSystem DE Series 2U24 SFF, 2U12 LFF, and 4U60 LFF enclosures are supported in the following environment:

• Air temperature:
  • Operating:
    • DE4000H and DE240S 2U24 SFF: 5 °C - 45 °C (41 °F - 113 °F)
    • DE4000H and DE120S 2U12 LFF: 10 °C - 40 °C (50 °F - 104 °F)
    • DE4000H and DE600S 4U60 LFF: 10 °C - 40 °C (50 °F - 104 °F)
  • Non-operating: -10 °C - +50 °C (14 °F - 122 °F)
  • Maximum altitude: 3050 m (10,000 ft)
• Relative humidity:
  • Operating: 8% - 90% (non-condensing)
  • Non-operating: 10% - 90% (non-condensing)
• Electrical power:
  • 100 to 127 V AC (nominal); 50 Hz / 60 Hz (except 4U60 LFF enclosures)
  • 200 to 240 V AC (nominal); 50 Hz / 60 Hz
• Acoustical noise emission:
  • DE4000H 2U24 SFF and DE120S 2U12 LFF: 6.8 bels
  • DE4000H 2U12 LFF and DE240S 2U24 SFF: 6.6 bels
  • DE4000H and DE600S 4U60 SFF: 7.2 bels

The ThinkSystem DE Series enclosures have a three-year customer-replaceable unit (CRU) and onsite limited (for field-replaceable units [FRUs] only) warranty with standard call center support during normal business hours and 9x5 Next Business Day Parts Delivered.

Lenovo’s additional support services provide a sophisticated, unified support structure for a customer's data center, with an experience consistently ranked number one in customer satisfaction worldwide.

The following Lenovo support services are available:

• Premier Support provides a Lenovo-owned customer experience and delivers direct access to technicians skilled in hardware, software, and advanced troubleshooting, in addition to the following capabilities:  
  • Direct technician-to-technician access through a dedicated phone line.
  • 24x7x365 remote support.
  • Single point of contact service.
  • End to end case management.
  • 3rd Party collaborative software support. 
  • Online case tools and live chat support.
  • On-demand remote system analysis.
• Warranty Upgrades (Preconfigured Support) are available to meet the on-site response time targets that match the criticality of customer's systems:
  • 3, 4, or 5 years of service coverage.
  • 1-year or 2-year post-warranty extensions.
  • Foundation Service: 9x5 service coverage with next business day onsite response, with optional YourDrive YourData.
  • Essential Service: 24x7 service coverage with 4-hour onsite response or 24-hour committed repair (available only in select regions), with optional YourDrive YourData.
  • Advanced Service: 24x7 service coverage with 2-hour onsite response or 6-hour committed repair (available only in select regions), with optional YourDrive YourData.
• Managed Services

  Lenovo Managed Services provide continuous 24x7 remote monitoring (plus 24x7 call center availability) and proactive management of a customer's data center using state of the art tools, systems, and practices by a team of highly skilled and experienced Lenovo services professionals.

  Quarterly reviews check error logs, verify firmware and operating system device driver levels, and software as needed. Lenovo will also maintain records of latest patches, critical updates, and firmware levels, to ensure customer's systems are providing business value through optimized performance.

• Technical Account Management (TAM)

  A Lenovo Technical Account Manager helps customers optimize operations of their data centers based on a deep understanding of customer's business. Customers gain direct access to a Lenovo TAM, who serves as their single point of contact to expedite service requests, provide status updates, and furnish reports to track incidents over time. Also, a TAM helps proactively make service recommendations and manage service relationship with Lenovo to make certain that customer's needs are met.

• YourDrive YourData

  Lenovo’s YourDrive YourData service is a multi-drive retention offering that ensures that customer's data is always under their control, regardless of the number of drives that are installed in their Lenovo system. In the unlikely event of a drive failure, customers retain possession of their drive while Lenovo replaces the failed drive part. Customer's data stays safely on customer premises, in their hands. The YourDrive YourData service can be purchased in convenient bundles with Foundation, Essential, or Advanced Service upgrades and extensions.

• Health Check

  Having a trusted partner who can perform regular and detailed health checks is central to maintaining efficiency and ensuring that customer systems and business are always running at their best. Health Check supports Lenovo-branded server, storage, and networking devices, as well as select Lenovo-supported products from other vendors that are sold by Lenovo or a Lenovo-Authorized Reseller.

Some regions might have different warranty terms and conditions than the standard warranty. This is due to local business practices or laws in the specific region. Local service teams can assist in explaining region-specific terms when needed. Examples of region-specific warranty terms are second or longer business day parts delivery or parts-only base warranty.

If warranty terms and conditions include onsite labor for repair or replacement of parts, Lenovo will dispatch a service technician to the customer site to perform the replacement. Onsite labor under base warranty is limited to labor for replacement of parts that have been determined to be field-replaceable units (FRUs). Parts that are determined to be customer-replaceable units (CRUs) do not include onsite labor under base warranty.

If warranty terms include parts-only base warranty, Lenovo is responsible for delivering only replacement parts that are under base warranty (including FRUs) that will be sent to a requested location for self-service. Parts-only service does not include a service technician being dispatched onsite. Parts must be changed at customer’s own cost and labor and defective parts must be returned following the instructions supplied with the spare parts.

Lenovo support services are region-specific. Not all support services are available in every region. For information about Lenovo support services that are available in a specific region, refer to the following resources:

• Service part numbers in Data Center Solution Configurator (DCSC):
  http://dcsc.lenovo.com/#/services
• Lenovo Services Availability Locator
  https://lenovolocator.com/

For service definitions, region-specific details, and service limitations, refer to the following documents:

• Lenovo Statement of Limited Warranty for Data Center Group (DCG) Servers and System Storage
  http://pcsupport.lenovo.com/us/en/solutions/ht503310
• Lenovo Data Center Services Agreement
  http://support.lenovo.com/us/en/solutions/ht116628

Lenovo Services is a dedicated partner to customer success. Lenovo's goal for customers is to reduce capital outlays, mitigate IT risks, and accelerate time to productivity.

Here is a more in-depth look at what Lenovo can do for their customers:

• Asset Recovery Services

  Asset Recovery Services (ARS) helps customers recover the maximum value from their end-of-life equipment in a cost-effective and secure way. On top of simplifying the transition from old to new equipment, ARS mitigates environmental and data security risks associated with data center equipment disposal. Lenovo ARS is a cash-back solution for equipment based on its remaining market value, yielding maximum value from aging assets and lowering total cost of ownership for customers. For more information, see the ARS datasheet, http://lenovopress.com/ds0091.

• Assessment Services

  An assessment helps solve customer IT challenges through an onsite, multi-day session with a Lenovo technology expert. Lenovo performs a tools-based assessment which provides a comprehensive and thorough review of a company's environment and technology systems. In addition to the technology-based functional requirements, the consultant also discusses and records the non-functional business requirements, challenges, and constraints. Assessments help organizations, no matter how large or small, get a better return on their IT investment and overcome challenges in the ever-changing technology landscape.

• Design Services

  Professional Services consultants perform infrastructure design and implementation planning to support customer's strategy. The high-level architectures provided by the assessment service are turned into low level designs and wiring diagrams, which are reviewed and approved prior to implementation. The implementation plan will demonstrate an outcome-based proposal to provide business capabilities through infrastructure with a risk-mitigated project plan.

• Basic Hardware Installation

  Lenovo experts can seamlessly manage the physical installation of customer's server, storage, or networking hardware. Working at a time convenient for the customer (business hours or off shift), the technician will unpack and inspect the systems on customer site, install options, mount in a rack cabinet, connect to power and network, check and update firmware to the latest levels, verify operation, and dispose of the packaging, allowing customers to focus on other priorities.

• Deployment Services

  When investing in new IT infrastructures, customers need to ensure that their business will see quick time to value with little to no disruption. Lenovo deployments are designed by development and engineering teams who know Lenovo products and solutions better than anyone else, and Lenovo technicians own the process from delivery to completion. Lenovo will conduct remote preparation and planning, configure and integrate systems, validate systems, verify and update appliance firmware, train on administrative tasks, and provide post-deployment documentation. Customer’s IT teams leverage Lenovo skills to enable IT staff to transform with higher level roles and tasks.

• Integration, Migration, and Expansion Services

  Integration, Migration, and Expansion Services allow to move existing physical and virtual workloads easily, or to determine technical requirements to support increased workloads while maximizing performance. These services include tuning, validation, and documenting ongoing run processes, and they leverage migration assessment planning documents to perform necessary migrations.

Some service options may not be available in every region. For more information about Lenovo service offerings that are available in a specific region, contact a local Lenovo sales representative or business partner.

The ThinkSystem DE Series enclosures conform to the following regulations:

• United States: FCC Part 15, Class A; UL 60950-1
• Canada: ICES-003, Class A; CAN/CSA-C22.2 60950-1
• Mexico NOM
• European Union: CE Mark (EN55032 Class A, EN55024, IEC/EN60950-1); ROHS Directive 2011/65/EU
• Russia, Kazakhstan, Belarus: EAC
• China: CCC GB 4943.1, GB 17625.1, GB 9254 Class A; CELP; CECP
• Japan: VCCI, Class A
• Taiwan: BSMI CNS 13438, Class A; CNS 14336-1
• Korea KN32/35, Class A
• Australia/New Zealand: AS/NZS CISPR 22 Class A

Lenovo provides end-to-end storage compatibility testing to deliver interoperability throughout the network. The ThinkSystem DE4000H Hybrid Storage Array supports attachment to Lenovo ThinkSystem, System x, and Flex System hosts by using SAS, iSCSI, or Fibre Channel storage connectivity protocols.

For end-to-end storage configuration support, refer to the Lenovo ThinkSystem DE Series Interoperability Matrix that can be found on the ThinkSystem DE4000H Documentation page on the Lenovo Data Center Support web site:
http://datacentersupport.lenovo.com/us/en/products/storage/lenovo-storage/thinksystem-de4000h/documentation/userguide

The following sections list adapters and Ethernet LAN and FC SAN switches that are currently offered by Lenovo that can be used with the ThinkSystem DE4000H Hybrid Storage Array in IT solutions:

• Adapters
• Ethernet LAN switches
• Fibre Channel SAN switches

Note: Tables that are provided in these sections are for ordering reference purposes only. End-to-end storage configuration support must be verified through the Lenovo ThinkSystem DE4000H Interoperability Matrix.

This section lists the adapters for the following types of storage connectivity:

• SAS connectivity
• iSCSI connectivity
• Fibre Channel connectivity

SAS connectivity

The following table lists currently available SAS adapters for Lenovo servers that are compatible with the ThinkSystem DE4000H SAS storage (direct attach). Other SAS HBAs also might be supported (see the Interoperability Matrix for details).

iSCSI connectivity

The ThinkSystem DE4000H supports iSCSI attachments via standard 1 Gb, 10 Gb, or 25 Gb Ethernet connections (direct attach or switch-based). Any compatible Ethernet switch, including Lenovo ThinkSystem and RackSwitch Ethernet switches and embedded Flex System Ethernet I/O modules, can be used to provide iSCSI connectivity for the ThinkSystem DE4000H storage.

With software iSCSI initiators, any supported 1 Gb, 10 Gb, or 25 Gb Ethernet adapter for Lenovo servers is compatible with the ThinkSystem DE4000H iSCSI storage.

Fibre Channel connectivity

The ThinkSystem DE4000H supports direct FC attachments and FC switch-based attachments. Lenovo B Series and DB Series FC SAN switches and directors can be used to provide FC connectivity.

Currently available FC adapters for Lenovo servers that are compatible with the ThinkSystem DE4000H FC storage are listed in the following table. Other FC HBAs also might be supported (see the Interoperability Matrix for details).

The following table lists currently available rack-mount Ethernet switches that are currently offered by Lenovo that can be used with the ThinkSystem DE4000H Hybrid Storage Array in IT solutions.

For more information, see the list of Product Guides in the Top-of-rack Switches category:
http://lenovopress.com/servers/options/switches#rt=product-guide

For more information, see the list of Product Guides in the Blade Network Modules category:
http://lenovopress.com/servers/blades/networkmodule#rt=product-guide

The following table lists currently available rack-mount Fibre Channel SAN switches that are offered by Lenovo that can be used with the ThinkSystem DE4000H Hybrid Storage Array in IT solutions.

For more information, see the list of Product Guides in the Rack SAN Switches category:
http://lenovopress.com/storage/switches/rack#rt=product-guide

The ThinkSystem DE4000H supports host attachments to the Lenovo servers running the following operating systems:

• Microsoft:
  • Microsoft Windows Server 2019
  • Microsoft Windows Server 2016
  • Microsoft Windows Server 2012 R2
• Red Hat:
  • Red Hat Enterprise Linux 8.1
  • Red Hat Enterprise Linux 8.0
  • Red Hat Enterprise Linux 7.8
  • Red Hat Enterprise Linux 7.7
  • Red Hat Enterprise Linux 7.6
  • Red Hat Enterprise Linux 6.10
  • Red Hat Enterprise Linux 6.9
• SUSE:
  • SUSE Linux Enterprise Server 15 SP1
  • SUSE Linux Enterprise Server 15
  • SUSE Linux Enterprise Server 12 SP5
  • SUSE Linux Enterprise Server 12 SP4
  • SUSE Linux Enterprise Server 11 SP4
  • SUSE Linux Enterprise Server 11 SP3
• VMware:
  • VMware vSphere 7.0 (ESXi)
  • VMware vSphere 6.7 (ESXi) Update 3
  • VMware vSphere 6.7 (ESXi) Update 2
  • VMware vSphere 6.7 (ESXi) Update 1
  • VMware vSphere 6.7 (ESXi)
  • VMware vSphere 6.5 (ESXi) Update 3
  • VMware vSphere 6.5 (ESXi) Update 2
  • VMware vSphere 6.5 (ESXi) Update 1
  • VMware vSphere 6.5 (ESXi)

The following table lists the rack cabinets that are offered by Lenovo that can be used with the ThinkSystem DE4000H Hybrid Storage Array in IT solutions.

For more information, see the list of Product Guides in the Rack cabinets category:
http://lenovopress.com/servers/options/racks#rt=product-guide

The following table lists the power distribution units (PDUs) that are currently offered by Lenovo that can be used for distributing electrical power to the ThinkSystem DE Series enclosures and other IT infrastructure building blocks mounted in a rack cabinet.

For more information, see the list of Product Guides in the PDU category:
http://lenovopress.com/servers/options/pdu#rt=product-guide

The following table list the uninterruptible power supply (UPS) units that are currently offered by Lenovo that can be used with the ThinkSystem DE4000H Hybrid Storage Array in IT solutions.

For more information, see the list of Product Guides in the Uninterruptible Power Supply Units category:
http://lenovopress.com/servers/options/ups#rt=product-guide

Lenovo Financial Services reinforces Lenovo’s commitment to deliver pioneering products and services that are recognized for their quality, excellence, and trustworthiness. Lenovo Financial Services offers financing solutions and services that complement your technology solution anywhere in the world.

We are dedicated to delivering a positive finance experience for customers like you who want to maximize your purchase power by obtaining the technology you need today, protect against technology obsolescence, and preserve your capital for other uses.

We work with businesses, non-profit organizations, governments and educational institutions to finance their entire technology solution. We focus on making it easy to do business with us. Our highly experienced team of finance professionals operates in a work culture that emphasizes the importance of providing outstanding customer service. Our systems, processes and flexible policies support our goal of providing customers with a positive experience.

We finance your entire solution. Unlike others, we allow you to bundle everything you need from hardware and software to service contracts, installation costs, training fees, and sales tax. If you decide weeks or months later to add to your solution, we can consolidate everything into a single invoice.

Our Premier Client services provide large accounts with special handling services to ensure these complex transactions are serviced properly. As a premier client, you have a dedicated finance specialist who manages your account through its life, from first invoice through asset return or purchase. This specialist develops an in-depth understanding of your invoice and payment requirements. For you, this dedication provides a high-quality, easy, and positive financing experience.

For more information about your region-specific offers, contact your Lenovo sales representative or your technology provider about the use of Lenovo Financial Services. For more information, see the following Lenovo website:
http://www.lenovo.com/us/en/landingpage/lenovo-financial-services

For more information, see the following resources:

• Lenovo Data Center SAN Storage product page
  http://www.lenovo.com/us/en/c/storage-area-network
• Lenovo Data Center Solution Configurator
  http://dcsc.lenovo.com
• Lenovo Data Center Support
  http://datacentersupport.lenovo.com