“Lenovo digital workplace solutions have transformed our IT operations, improving efficiency and quality of service. With Lenovo taking care of endpoint management, employees always have the tools they need to deliver tailored financial services that help our clients to grow.”
At-a-Glance
- Customer: Leading Chinese Bank
- Industry: Finance
- Region: China
- Topic: Workforce Transformation,Productivity and Collaboration,IT Transformation ,Customer Relationship Management
Helping companies scale fast with tailored banking services
This bank aims to help businesses expand into new markets. But poor support from an IT partner left the bank at risk of falling behind competitors. The bank turned to Lenovo’s digital workplace solutions for endpoint management and to support collaboration and productivity applications, enabling ongoing product innovation and five-star client services.
Customer Problem
Quality of service from the bank’s previous IT service provider fell below expectations. Lack of specialist skills increased the risk of downtime and left users reliant on outdated technologies.
Lenovo Solution
To help users work
more efficiently and productively, the bank selected Lenovo to take over endpoint management, and to
roll out new Microsoft collaboration and productivity applications.
Business Impact
The Lenovo partnership has enabled the bank to boost the efficiency of IT service delivery, improve the performance of applications, and help employees work productively.
“Whereas our users lost all confidence in the previous managed service provider, they absolutely trust Lenovo to deliver. Our IT department is now a much more valuable partner to the rest of the business.”
Spokesperson, leading Chinese bank
Results
- · Ensures that employee devices are always up to date
- · Supports rollout of collaboration and productivity apps
- · Enables innovation and enhanced services
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