Kenny Bain is a System x server specialist with IBM in EMEA's Advanced Technical Support (ATS) organization and is based in Greenock, Scotland. He holds a degree in Electrical and Electronic Engineering from Strathclyde University. He has worked with IBM for eight years, previously in development testing, but now in pre-sales. He co-wrote the IBM eServer xSeries 445 SAPR Guide and the IBM Redpaper Introducing Microsoft Virtual Server. His area of expertise is xSeries hardware, with particular interest in high-end systems and virtualization software solutions. His responsibilities are EMEA-wide and include product compatibility and acting as a focal point for high-end performance-related issues.